Terms of Service

By ordering from Phinelapha’s Cakery you agree to the following Terms of Service. The Website and its Content is owned by Phinelapha’s Cakery (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of phinelaphas.com (“Website”).

Payments, refunds & cancellations

Payment is needed to confirm your order. Once you have received your order confirmation email/invoice, payment is due. You will be given the option of making a full payment or making payments with a deposit with due dates. If your order is placed within 14 days of delivery/pickup date, you will have the pay in full option only.

If final payment or other arrangements are not made by the date given, we reserve the right to cancel your order, and all monies will be forfeited. We do not bake anything until payment in full has been received, and we do not accept late payments without prior arrangements.

All of our items are baked to order and we do not accept returns. Refunds, credits or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. We will not accept liability for any complaints made after this time.

Any major changes to cake design, colors or guest numbers must be relayed to Phinelapha’s Cakery as soon as possible. Changes to any aspect of your order may change the final cost from the original quote. No cake design changes can be made within 5 days of the delivery/pickup date.

If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. We will always be as accommodating as we can. If you need to change or postpone an order, please bear in mind that we may have turned away other customers to fulfill your booking/order for a particular date so refunds or changes are not always possible. Refunds are up to the discretion of Phinelapha’s Cakery (the owner). If refunds are possible, the policy is as follows: Orders cancelled 7 days or more before the delivery/collection date will be entitled to a 75% refund. Orders cancelled within 3-6 days of delivery/collection will be entitled to a 50% refund. Orders cancelled within 48 hours of the delivery/collection date will not be entitled to a refund. Deposits are non-refundable. Please understand that preparation and ordering/purchasing of supplies for your order have started the day your order was confirmed to you and when deposit was received.

Pickup/Deliveries

Pickup/Deliveries are made on the specified date and time that you requested and confirmed when ordering. All deliveries are done by the owner of Phinelapha’s Cakery. Please ensure someone is available at the delivery address on the day of your order. If you are late, I will wait up to 15 minutes after delivery time. But only if I don’t have any other deliveries scheduled. If you are going to be late, you need to contact me. If there is no one on hand to receive the order, we will leave the address with the order. It is now up to the customer to contact us to make arrangements to pick up the order at a later time. If the customer has not made contact with us within one hour of original delivery time, your order may be sold to another customer. There will be no refunds issued of any kind if you do not receive your order or if it’s sold to another customer.

If you have chosen to have your cake picked up, we cannot be responsible for damage to any cake once it has left our possession. Any repairs or replacement cakes will be subject to additional fees. Any individual picking up a cake must be at pickup location on or before the agreed upon time and arrive in a vehicle appropriate to transport said cake. Late arrivals understand that Phinelapha’s Cakery has the right to leave if the agreed upon time is not honored by the customer.

Photographs

You agree and give full release that we may use any pictures taken of the cake(s) we have created for you for any and all marketing purposes we deem appropriate. This may include but are not limited to social media sites, our website, in our bakery or at event venues.

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